o Monday – Thursday: 9:00am – 4:00pm
o Fridays: 9:00am - 2.30pm
o Saturday - Sunday: Closed
Laptop Support Center St. John's University - connect2
IT Service Center Laptop Loan Booking System
Welcome to St. John's University IT Service Center! We are now located in the Marillac 1st Floor Breezeway. IT Service Center Map
We understand the needs of students, Faculty and Employees include a laptop to facilitate their productivity.
Please click the blue "Sign in" button. This will redirect you to sign in to your Sign-On Portal account.
You MUST be a student registered for the currently active semester, or an active faculty or employee in order to use this booking system.
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The IT Service Center is now located in the Marillac 1st Floor Breezeway.
We are now conviently located next to Marillac Hall. IT Service Center Map
Help
Policies
Terms of Service
In line with our mission to provide reliable and user-friendly access to the world of information, Information Technology on the Queen's Campus offers a Laptop Loaner computer from the IT Service Center to active Employees, Faculty, and Students. Our primary goal in lending technology is to support the academic success of our students and faculty. These Wi-Fi-enabled devices can be used anywhere during the time of the loan period. As these laptops represent a significate investment by Information Technology, all users must maintain proper supervision and care of the equipment, abiding by the Computer Network Use Policy.
General Information
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Users are fully responsible for the laptop's care and its components during the booking period.
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If a problem occurs while the laptop is in use, please return the device to the IT Service Center in the Marillac 1st Floor Breezeway immediately during our hours of operation.
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Save files to a removable drive or to a cloud storage account. The University is not responsible for data loss. Upon return of the laptop, all data – including files and software on the laptops will be erased immediately. Files will not be recoverable once a device has been checked in at the return of a booking.
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Anti-virus software is installed on all laptops. Information Technology is not responsible for viruses encountered during computer usage.
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In the event that there are unforeseen closures to the Service Center, such as weather occurrences. Late fees may be waived. Borrowers maintain responsibility until the devices can be checked back in.
Fines and Fees
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Overdue laptops will charge the user a late fee of $5 per hour, or any portion thereof. Late fees are accrued according to real-time. Do not rely on the laptop clock for the correct time.
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Replacement fees for lost, stolen, or damaged laptops:
o Lenovo: $1026
o MacBook: $1342
o Cost for Peripherals (AC adapters, stylus, card readers, scanners, etc) will be based on replacement value. - Replacement fees for lost, stolen, or damaged iPads - $648
Violations
Violation of these Terms and Conditions may result in the loss of all future loan privileges. Unpaid fines or replacements fees (for damaged and missing equipment) will result in a hold on your financial accounts and academic records, and a notice sent to credit bureaus after 30 days past due. Holds on academic records will prevent students from graduating, registering for classes, and receiving transcripts.
